Participant Account
Q: Can I get my current balance by calling the Participant Service Center?
A: After verifying your Social Security Number (SSN) and your date of birth or address, representatives can disclose participant balances. You may also obtain this information through the Internet or the Voice Response System (VRS), as long as you have a valid PIN and your SSN.
Q: How do I get a PIN number?
A: If you require a PIN reminder, you may telephone the VRS at 1-800-716-3742 and press *0 and make your request or send us a request via the email form available on the Internet. A Participant Service Center representative will verify your Social Security Number and address. Once your identity has been confirmed, the Participant Service Center representative can provide you with your PIN information over the telephone.
Q: I just received a message that my PIN was locked. How did this happen and what do I do now?
A: Your PIN was locked possibly due to several incorrect login attempts. You may notify the Participant Service Center via the email form available on the Internet, or by calling 1-800-716-3742 and speaking with a Participant Service Center representative. We will reset your PIN so that you will be able to access your account on both the Internet and VRS.
Q: My mailing address has changed. How do I get my plan information mailed to the correct address?
A: You can change your mailing address through your account website by choosing "Account Maintenance", as long as you have a valid PIN and your SSN. If you do not have a valid PIN, please call the Participant Service Center at 1-800-716-3742 for assistance in obtaining a PIN. You may also contact your Human Resources representative. They will communicate your address change to us.
Q: How can I tell if I have funds available for a loan from my plan?
A: If your plan provides for loans, you will be able to model a new loan through the Internet or the VRS.
Q: The Participant Service Center would not provide me with fund information on one of my plan investments. How and where do I obtain this information?
A: Participant Service Center Representatives are not licensed financial advisors. They may not provide investment advice and they do not have fund performance information available to them. You may find investment information in: your local newspaper, the Wall Street Journal, or directly from the fund company. You may also request a fund prospectus from your human resource representative, or view fund fact sheets and prospectuses by choosing the "Fund Information" menu option on your account website, as long as you have a valid PIN and your SSN.
Q: What is the difference between a fund to fund transfer and a rebalance?
A: You can initiate transfers between investment funds (fund to fund transfer), administer your existing account balance (rebalance), and change future investment elections (change investment elections).
Select fund to fund transfer to move money from one investment and distribute it to other available investments in your account.
Select rebalance to reallocate all existing balances between the available investments in your account.
Select change investment elections to change how future contributions to your account will be invested.